Strategic Account Manager

Sector: Admin - Clerical
Plaats: Roermond


We are looking for a Strategic Account Manager to create and nurture long-term relationships with a designated key account customers. You will resolve any issues that arise to ensure customers are satisfied with our services. The ideal candidate will build strong relationships with your assigned strategic customers. You will be able to identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction.

In this role, you should be an excellent communicator who’s able to grasp customer needs and to represent the interest of both the client and the organization. If you have a commercial and/or operational background with an analytical mindset and knowledge of our industry, we’d like to meet you.

Your responsibilities:

•Expanding the relationship with the customer by continuously proposing solutions that meet their objectives and advise on creating profitable processes

•Participate in weekly, monthly or quarterly meetings with internal teams to review customer issues and participate in strategic discussions to address customers’ business needs

•Collaborate with cross-functional teams and assist with identifying opportunities to increase our value proposition to the customer. Includes working with Solutions teams on revenue expansion opportunities, new lanes and products

•Build cross-functional relationship between F&A and the client and be the owner of the customer’s P&L which involves warehousing and transportation management

•Prepare regular reports of progress and forecasts to internal and external stakeholders?using key account metrics

•Oversight and scope management of business after implementation of new business or expansion of current business activities by solutions and implementation teams.? ??

•Ensure both the company and clients adhere to contract terms

What do you need in this job?

•Bachelor or Master in Supply Chain, Business Administration or Economics related field.

•You have +/- 10 year's of relevant working experience in an operational or commercial role within the Logistics/Supply Chain Management industry

•Excellent organizational skills, detail oriented and self-motivated

•Strong analytical skills and excellent knowledge of MS Office

•Strong communication and interpersonal skills with ability to connect and develop strong internal and external relationships

•Experience in a customer facing role with proven success and strong negotiation skills?

•Ability to manage and participate in multiple projects and initiatives at once

•Proficient English language skills, both oral and written, other languages are an asset

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