Sigmar Recruitment - Multilingual Customer Service Representative

Sector:	Personeelszaken
Niveau:
Plaats:	Rotterdam

Beschrijving

As Customer Service Representative you will be providing high quality technical customer assistance to our Client’s customers. You will be a high performer with a penchant for technology, operations and products. This person will support end users of online advertising, applications or hardware through existing and new support channels.

If you are energetic and professional, with technical aptitude, we’d love to hear from you. Technical background and experience is a must, and our world-class trainers will teach you all the product specific information to make you successful. After you get here, we’ll provide continuing technical education and a casual, fun work environment.

If you are looking for a great job and a great company, stop here because you will work for one of the most famous american multinational!

A successful Customer Service Representative would ideally possess the following:
- Enjoy helping customers work systematically through technical problems and help customers understand the features and benefits of new products that best meet their needs.
- Enjoy taking ownership of on-going customer issues from start to successful completion with an emphasis on excellent customer satisfaction
- The technical knowledge to successfully troubleshoot with first call resolution were possible or to know when to escalate to another member of the team.
- Ability to resolve billing and payment queries
- Enjoy the challenges of working with a wide variety of people.
- Have a strong desire to learn continually and grow professionally.
- Are comfortable having their performance measured every day.
- Are driven to master the products they're supporting/offering.
- Are comfortable communicating about technical matters in laymen's terms.
- Want to be part of an exciting, rapidly changing industry.
- Would like to develop their interpersonal skills, technical or sales consulting skills.
- Enjoy tackling tough problems and determining customers’ needs.
- Are comfortable working on a team learning from and supporting others.

Required Skills and Experience:
- Multilingual, fluent and in the languages in which the Services are provided, as well as in English
- Must have excellent written communications skills
- Third language verbal and/or written skills are a distinct advantage
- Written skill in English is mandatory (English language skills across the board (listening, understanding, writing, speaking) should be C1 level (according to Common European Framework of Reference for Languages)
- Call Centre Experience: at least 1 year of customer support experience via phone, email, and chat will be preferred
- Experience working with direct consumers, in B2C environment, B2B a plus
- Strong communication skills with a proactive and positive approach to tasks
- An effective team player who is able to also work independently
- Proven ability to deal with problems and solve them effectively
- Very customer service focused, able to deal with customers in a friendly and polite manner
- Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously)

Please send me an e mail on [Click Here to Email Your Resum?] if you feel it is the right opportunity!