Hertz Europe - HR Shared Services Intern

Sector:	Personeelszaken
Niveau:
Plaats:	Amsterdam

Beschrijving

Today, Hertz has over 8,200 locations in 141 countries, the only car and equipment rental company with a truly global footprint. Hertz ambition is to continue to evolve into the most efficient, high quality and customer-focused Company in the global rental market.

The Hertz European Service Centre is located in Swords, Co Dublin. The Service centre is the hub of our Customer Relations, Accounts, Reservations and Administration operations. HESC employs approximately 1000 people from 29 different countries

The HR Shared Services Role:

The position is based in our European HR Shared Services Centre. The role will involve working as part of a team to carry out the day to day resolution of Employee HR queries in a timely and accurate manner. The successful candidate will be expected to drive continuous process improvements and participate in local and international project teams supporting HR and company initiatives.

In this role, the successful candidate will be responsible for:
• Responding to and resolving HR inquiries from employees, managers, former employees and HR colleagues through the appropriate communication media in timely manner utilizing knowledge base and case management tools, in accordance with our service level agreements.
• Using judgment to escalate (if required) and route contacts/issues to the appropriate specialists
• Taking personal initiative to conduct ongoing research and partnering with colleagues to resolve more complex issues and reduce escalations aswell as proactively maintaining an appropriate knowledge of Country legislative and company changes that impact HR policies, practices, procedures and services.
• Maintaining the HR Oracle database with new hires/ leavers, employee career and personal changes.
• Maintaining/ archiving electronic and physical personnel records in accordance with records retention policies and departmental policy and procedures.
• Meeting or exceeding established departmental performance measurements including quality, customer satisfaction, and productivity as established by management.
• Handling administrative duties and special assignments related to departmental needs when necessary.
• Proactively drive/ project manage process improvements on continuous bases using a Lean philosophy to increase HR efficiency and effectiveness.
• Playing a key role in supporting HR initiatives and projects
• Displaying co-operative team work, communication and focus on continuous learning through self-development by attending internal training classes to ensure added value to the team.

Mandatory Requirements:

Requirements:
• Currently studying towards a Bachelor Degree in HR or Business
• Experience in HR is desirable
• Demonstrate strong level of customer focus
• Strong communication and interpersonal skills
• Self starter with demonstrated examples of using own initiative to drive change
• High personal integrity required in handling confidential information
• Native standard written and verbal English skills
• Another European Language is an advantage (French, Spanish, Italian, German, Dutch)
• Proven professional record of working and multi-tasking in a fast paced and dynamic environment
• Ability to work effectively in multi-cultural and cross-functional teams
• Excellent time management and organisational skills
• High level of focus and attention to detail and accuracy
• Ability to navigate through multiple computer applications