Arvato Loyalty Services - Dutch CSR - Fashion Retailer

Sector:	Klantenservice
Niveau:
Plaats:	Amsterdam

Beschrijving

Here at arvato UK we are looking for customer service representatives to join our exciting new campaign. You will be representing an international fashion retailer whose global success has been driven due to its creativity and close links with its customers. We are looking for candidates who are driven by delivering exceptional customer service and have a passion for fashion. Your enthusiasm about your love of fashion must inspire customers, and be evident when dealing with enquires. This fashion retailer prides itself on its creative approach to retail, and you can expect an innovative and excellent training package to prepare you for your career with us.
Functions:
•To work as part of a team delivering a first class, professional telephone inbound and outbound service to support and delight our client’s customers
•Maintain an excellent knowledge of our client’s portfolio of products in order to understand customer needs
•Responsible for skilfully retaining customers through positive customer relationship building
•Diffuse irate customer situations by utilising strong listening skills and probing techniques
•Take ownership of customers’ concerns and act as a primary contact, providing name and telephone extension to help build confidence
•Act as intermediary between customer and appropriate departments to ensure customer satisfaction
•Actively create trust with the customer, demonstrating an open and honest approach. Ensuring ownership is taken and promises made are delivered against

Requirements:
•Excellent communication skills both verbal and written
•Detail orientated
•Excellent PC skills. Strong typing (min 40 wpm) and Internet navigation skills required
•Strong communication and customer service skills with the ability to engage with customers who expect a premium level of personalised service
•Organisational and coordinating skills, the ability to multi-task and handle multiple priorities and changes with professionalism
•Ability to work in a high volume, high pressure, deadline-oriented environment
•Ability to work independently and as a contributing team member
•Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar.
•Strong active listening skills.
•Able to ask targeted questions, anticipate needs, and start fresh with every customer.
•Multitask, must be able to use multiple applications and maneuver quickly between multiple screens while on the phone. Computer knowledge of (Excel, Word and Windows) required.
•A proven team player able to interact with a broad range of people.
•be flexible in working hours, in order to meet the needs of the organisation

In return for your efforts you can expect:
•Excellent on the job training and on-going core skills development
• 20 days annual leave + the option to purchase an additional weeks leave
•Life assurance
•Child care vouchers
• Access to pension scheme
• Opportunity to work additional overtime (when available)
• BUPA
Working hours:
Our shift patterns vary however our offices are open 7:30am – 9pm, 7 days a week and we are able to accommodate flexible working time.
If you feel as though you have the passion and flair for this role, we would love to hear from you.