Recruitment Direct Ltd - Multilingual Technical Support Advisors - Belfast Call Centre

Sector:	IT & Automatisering
Niveau:
Plaats:	Amsterdam

Beschrijving

Our client a Belfast Call centre require Technical support advisors.

Duties & responsibilities:

* Provide technical support to customers with a Linksys product (router, cameras, range expander, access point, etc)

* Help customers to connect third party devices with their Linksys product (tablets, laptops, Xbox, Wii, smart phones, printers, smart TV, etc)

* Responsible for resolving easy to moderate technical problems.

* Selling warranty extensions for customers with out of warranty devices, also selling support plan and direct connect services for in warranty devices.

* Helping customers to change defective products (RMA).

* Share knowledge with other people, in writing technical documents and enlarging the knowledge database.

* Will work closely with team to achieve common goals.

* Strive to technical excellence and expertise.

Essential Criteria:

* Fluent in written and spoken English & Danish, Dutch, German, Hungarian, Polish, Russian, Swedish or Turkish

* Customer Focus - 6 months outstanding customer service experience in a service driven environment

* Specialist Expertise - Basic technical skills and knowledge

* Strong interest in home/consumer electronics

* Interest in technology and the willingness to learn.

* Planning & Organising - Ability to multitask, plan and prioritise workload

* Effective Communication - Excellent communication skills both verbal and written

* Planning & Organising - Flexible, ability to multitask, plan and prioritise workload

* Working with Others - Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale

* Autonomous worker with team spirit.

* Eager to learn.

* Out-of-the-box thinker.

* Able to take initiative and drive change.

Desirable Criteria:

* Knowledge of networking

TERMS AND CONDITIONS

SALARY

?14,000 per annum

HOURS OF WORK

40 hours per week on a rotational shift pattern from Monday to Friday

9am - 7pm however your Department's operational hours are 24 hours 7 days per week. Your operational hours may be subject to change due to operational requirements. The nature of your employment is such that you will work whatever hours may be necessary to fulfill the duties of your post.

Flexibility is important. Obligations placed upon you and tasks required of you will inevitably vary and develop with the growth of the Company. Therefore as and when considered necessary or appropriate you are liable to transfer to or undertake other duties, within your competence and within reason, to meet fluctuations or priorities in work demands.

TRAINING/INDUCTION

You will receive full training and will consist of acquiring how the Client operates, as well as technical and product knowledge, required for the position.

No absence or lateness during this period. There will be assessments ongoing through training and final assessment at the end. All training is conducted in English.

HOLIDAYS

21 Holiday & 6 Stat days & birthday day off.

BENEFITS

* Performance Related Pay
* Staff Discount Scheme
* Eye Care Provision
* Cycle to Work Scheme
* Childcare Vouchers
* Annual Reward & Recognition Ceremony
* Free cakes and fruit on a Friday!
* Stakeholder Pension Scheme

RELOCATION (if applicable)

For those that are relocating, we offer an attractive relocation package:

Travel costs will be reimbursed up to the cost of ?250 . All receipts must be kept for reimbursement.

Accommodation the first 5 nights stay in a city centre bed and breakfast.