CPL UK - Dutch Advertising Account Manager

Sector:	Administratie / Algemeen
Niveau:
Plaats:	Den Haag

Beschrijving

Dutch Account Manager


Key Accountabilities
Campaign Management
• Manage the day-to-day running of the account communicating regularly with the Account Executive (AE) and customer to gain up-to date account information
• Monitor contract delivery and report progress against client goals keeping the customer and AE informed of the status
• Conduct campaign optimization to create best reach and customer satisfaction
• Build solid relationship with the AE’s and act as point person for customer issues and concerns
• Work with the AE to understand their customer satisfaction drivers and resolve issues quickly and effectively
• Coordinate, analyse and deliver mid/end campaign delivery reports
• Advise Sales Planner of order revisions and track to deliver on order obligation
• Perform and manage optimization of orders and communicate changes and status to AE and customer
• Liaise with technical vendor for campaign trafficking, monitoring and troubleshooting
• Work on Microsoft Media Network campaigns, monitoring the performance of campaigns, optimizing to ensure maximum revenue generation


Key Success Criteria

• Deliver against all KPIs / Commitments
• Develop the customer relationship and business through effective campaign management, delivery and analysis
• Assist AE in achievement of revenue goal against defined customer base
• Deliver all reporting and on-going measurement requirements on time
• Proactively look for new ways to maximize operational efficiencies in campaign management

Knowledge, Skills and Abilities

• Strong proven Account Management/Client Services experience in the online environment 2 years. Media Agency experience is desirable.
• In depth knowledge of the on-line advertising industry
• High level of proficiency in Microsoft Excel, PowerPoint and other MS Office applications
• Excellent communication skills and superior customer-service oriented skills
• Adept at dealing with ambiguity and a frequently changing work environment
• Ability to think analytically and to set clear priorities, with very strong organizational, issue resolution, and decision-making skills required
• Demonstrate the ability to work independently and as part of a team, with demonstrated success in performing under resource and time constraints
• Demonstrate the ability to coordinate deliverables and dependencies with other groups
• Experience: Sales organization experience preferred
• Knowledge of SEO or PPC


Is this something for you? Then please contact me (Anna Dragon) on Phone 353 1 614 6056 Email [Click Here to Email Your Resum?]