TalentQuest Ltd - Dutch speaking Customer Service Executive

Sector:	Administratie / Algemeen
Niveau:
Plaats:	Den Haag

Beschrijving

Type: Ongoing temporary – long term

Client Profile:

Our client is a foremost name in the financial services industry and prides itself on delivering world class customer service within finance and financial services industry. Our client is currently looking to expand the financial services client care and customer service team. The team requires a Dutch speaking Customer Service Executive to look after their corporate customers. The role is based in South East England – East Sussex – Brighton.

Role Description:

The Dutch speaking Customer Service Executive is responsible for looking after business customers / corporate customers - providing high level client support and customer care. You will be taking customer calls and emails and handling enquiries, customer queries and customer complaints in a polite and professional manner. You’ll be dealing with Dutch speaking Business Customers and English speaking Business Customers taking ownership enquiries through to resolution.

Person Specification:

The successful person for the Dutch speaking Customer Service Executive with be fluent in Dutch and English. You will enjoy looking after customers and delivering outstanding levels of service. You’ll be happy in a long term role using your client care skills and have an interest in financial services.

-Previous customer relations experience, preferably within an office or call centre environment
-Proven skills in relationship management and negotiation
-Strong decision making skills to drive customer loyalty and business growth
-A basic understanding of financial workings through studies or professional experience
-Aptitude for learning both technical and business skills; commercially minded
-Ability to “think on your feet” and react effectively in challenging situations
-Good sense of initiative, motivated and competitive
-Customer driven, with good “emotional intelligence”

-Credit and collections experience is desirable but not essential


Additional Information
For further details or to apply for this position please email: [Click Here to Email Your Resum?]. You can call us on 0800 206 1231 or visit our website to register online, access resources and view more vacancies www.talentquestrecruitment.com. Talent Quest Ltd is a specialist recruitment consultancy service specialising in Digital, Media, Creative, PR, Marketing, Market Research & Insight as well as multilingual & supporting functions. Registered offices in the UK. We are also members of the Recruitment and Employment Confederation (REC) and adhere to strict professional practice. We always strive for the highest standards of service however, with the number of applications we receive for some of our vacancies, it is not always possible to get back to everyone individually. If you do not hear from us within 4 days, it means in this instance your application has not been taken any further. We hope that you will apply again for any positions that interest you in the future.