National Pen - Bilingual Agent for German Market - Inbound

Sector:	Overig
Niveau:
Plaats:	Den Haag

Beschrijving

NATIONAL PEN LTD

FANTASTIC OPPORTUNITY TO LIVE AND WORK IN IRELAND

Over the last 25 years our continued growth in both products & European markets has lead to increased demand and expectation from our clients. We are therefore looking for Bilingual Agents in the Following languages: German, Dutch, French, Swedish, Finnish, Danish or Norwegian.

Worldwide

National Pen supply 16 countries across Europe as well as the USA, Canada, Japan, Mexico, Brazil, Australia and New Zealand with 18 working languages.

Bilingual Customer Service Agent

The Call Centre Agent is responsible for answering ‘pre’ and ‘after’ sales calls, in addition to mail order entry. He or she will be assessed by the number of calls, time on line, average handling time and average speed of answer. Our Customer Service Team delivers excellent customer service to large corporate key account clients by providing a daily key point of contact to establishing long-term customer relationships.

Functions:

Answering calls in relation to:
General information on products
Sample Product Requests
Placing a telephone order (entering order on line)
Order status
Goods not matching original order
Shipping issues (tracing orders; returns pick up etc.)
Finance queries (processing payments, invoice / statement queries)
Up-Selling mail orders
Responding to faxes and letters from Customers
Translation and proofing
Data input of mail orders
Any other duties/projects as directed by Management

Skills/Attributes/Requirements:

Minimum of 1 year experience as a Customer Service Agent (Phone) or Hotel Agent (Reception or Sales) experience using various communication channels such as chat, phone, email)
Strong customer service with a focus on listening and questioning skills
Be FLUENT in German
Ability to speak fluent English
Need to demonstrate good time management, and good housekeeping
Good telephone manner: courteous, clear speech, good call management, assertive
Ability to work well in a team contributing to the team’s goals
Computer literate: excellent keyboard skills, familiar with different on-line database packages
Ability to multitask

Candidates not meeting above, will still be eligible if you have the fluent language requirements plus call center or telesales experience

Normal Hours of Work:
39.5 hrs per work – Day Shift is from 7.30 am to 4.00 pm Monday to Thursday, 7.30 am to 3.30 pm on Friday.
NO Weekend Shift!

Salary:
Starting @ €18,895.24 – €21,903.96 (depending on language skills) basic per annum plus performance bonus of up to 16% of quarterly earnings, in addition to sales commission where applicable.

Additional benefits:

Paid Holidays
Parking
Relocation package = will reimburse travel costs outside Ireland of up to a maximum of €150.00 plus 4 nights’ accommodation (2 nights if inside Ireland already)
Bonus
Vouchers
Staff discount
Sports & Social Club

We want to help you start your career!

For more information visit our website and Like our Facebook page.

www.facebook.com/pages/National-Pen-Promotional-Products-Limited/349971725080768?ref=stream