PayPal - Customer Solutions Agent Dutch

Sector:	Overig
Niveau:
Plaats:	Den Haag

Beschrijving

As a teammate within Customer Solutions (Dutch), your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner. As a frontline teammate, you will be the primary point of contact for our customers – it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. A teammate within Customer Solutions exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in quick paced and collaborative team environment.

Core Duties:

1. Represent PayPal with a high level of professionalism and customer service at all times
2. Resolve customer queries by telephone (90%) or by email (10%)
3. Use all manner of modern communication to offer PayPal members the best possible service
4. Maintain and promote a positive attitude while meeting productivity goals
5. Continually display initiative to take on additional responsibilities toward professional growth
6. Perform related duties as assigned


Requirements:

Fluent Dutch and English required

Excellent phone skills and communication skills – both written and oral

Have excellent customer service skills and ability to demonstrate patience

Ability to help customer understand and navigate the PayPal site & product

Capable of achieving quantitative and qualitative goals

Proven problem solving skills and experience in delivering practical solutions

Ability to practice sound judgment and demonstrate initiative

Show a well-developed sense of urgency and follow through

A high degree of flexibility, team spirit and independence

Leadership and time management skills

Proficiency with MS Office, Internet and a good knowledge of databases

Ability to work in a customer-focused, target-driven environment

An excellent communicator with the ability to build and maintain strong working relationships


Education
Leaving Certificate or equivalent

Experience
Minimum of 6 months call centre/customer service experience