eBay - French Community WatchTeammate

Sector:	Overig
Niveau:
Plaats:	Rotterdam

Beschrijving

Overview:

As part of the Community Watch Team you’ll be responsible for supporting the needs of our members and ensuring we provide a clean and safe site on which to trade. Knowledge of the eBay either through your own activity on the site or through your current role is an advantage and will assist in career progression. Your daily tasks will draw upon your technical and analytical ability as you review reports and address member concerns. Your proactive nature will be key to ensure your success. As a direct contact for our members you will represent eBay to a high standard of professionalism to the eBay community. We are contacted by our members through various channels including email, forums and item reports.

Responsibilities:

•Supports the daily needs of our members on a wide variety of queries, ensuring their resolution and satisfaction
•Works with members in overcoming challenges they may face in listing their items for sale and addressing their concerns on why their item was removing. Also provides education to members on policies.
•Has a through understanding of customer priorities, and identify key improvement areas.
•Provides feedback on emerging issues on the site.
•Ensures that we are providing the safest and cleanest site possible for the community.

Requirements:

•Previous customer service experience is required, either in person or in a call centre
•General understanding of eBay. Applicants who use eBay to buy or sell are ideal
•Ability to work in different department specific communication channels (eg. email, mail, fax, phone)
•Phone experience
•Available to work 2.30-11pm and one day at the weekend
•Good Computer Knowledge - experience with all Microsoft Office programs and Internet
•Good typing skills
•Must be fluent in French, English & at least one other European Language among Italian, Spanish, Polish, Dutch
•Leaving certificate or the equivalent
•College or university experience is advantageous