First Place Recruitment - Technical Support - Dutch

Sector:	Klantenservice
Niveau:
Plaats:	Amsterdam

Beschrijving

Experience Profile:
Previous Helpdesk experience and IT background

Fluent Dutch essential

Advanced knowledge of English


Key Accountabilities:


• Interact with customers via telephone, providing technical support and problems solving abilities

• Identify, evaluate and prioritize customer problems and complaints

• Analyze customer problems and formulate plans of resolution

• Utilize all technical resources to solve customer problems

• Serve as a point of escalation for other Helpdesk Services agents

• Demonstrate and promote superior customer service in handling inquiries, problems, and complaints.

• Work with departmental staff to promote, develop, and maintain strong customer service values.

• Escalate unresolved issues to support leads, designated service group or client help desk.

• Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements