CPL Ireland - Dutch or Danish Technical Support - Entry Level

Sector:	IT & Automatisering
Niveau:
Plaats:	Den Haag

Beschrijving

Do you speak fluent Dutch or Danish and do you have a good knowledge of English?

Did you always have an interest in computers and customer service, then please read on!

Well CPL Language jobs is the perfect company to provide you with that experience. Cpl is one of Irelands leading recruitment agencies placing in excess of 20,000 candidates per year. With offices throughout Ireland and across Europe we can offer career opportunities both nationally and internationally.

Dublin:
Dublin is a great city and a wonderful place to live. The people in Ireland are very friendly and sociable. Dublin has a multilingual environment because there are a lot of international companies in Dublin. There is an energetic lifestyle and it is very famous for its music.

The Role:
You would be providing first level support to clients of HP (not just specifically on HP products)
• Answer contacts promptly and professionally
• Log/Validate all contacts Call Handling Database
• Resolve customer problems using the relevant tools and systems
• Manage end to end all calls logged, providing regular updates to customers on call status
• Invoke Escalation Procedures within defined time frames
• Work to achieve individual and team goals
• To comply/complete desk specific or adhoc request/tasks
• Mentor new hires.
• Ensure Quality standards are adhered to in regards to both Cases & Calls.
• Live documentation validation
• Protect confidential and sensitive information and materials
• Observe strict compliance to licensing, copyright and trademark legislation
• Accomplish other duties as required
• Pro-actively Seek support from escalation team via.
• Escalate tickets to escalation team for validation and further escalation.
• Monitor ticket queues and handle tickets appropriately
• Provide support to multiple desks

Requirements:
- Fluency in Dutch or Danish
- Good level of English
- Interest in IT
- Basic knowledge of windows, MS office
- Team player
- Excellent communication skills and ability to provide good customer support

Our offer:
- A good work environment
- Attractive salary
- Permanent positions
- Education

Our team of multilingual recruitment consultants will provide you with a professional placement service including CV tips, interview preparation, and market advice and relocation information at no cost to you.

Please apply through this advertisement if you are interested in this role or contact Ivonne Rauhut on 00353 1 614 6092