CPL Ireland - Dutch Technical Support - Entry Level

Sector: IT & Automatisering
Plaats: Rotterdam


Do you speak fluent Dutch and do you have a good knowledge of English?

Did you always have an interest in computers and customer service, then please read on!

Well CPL Language jobs is the perfect company to provide you with that experience. Cpl is one of Irelands leading recruitment agencies placing in excess of 20,000 candidates per year. With offices throughout Ireland and across Europe we can offer career opportunities both nationally and internationally.

Dublin is a great city and a wonderful place to live. The people in Ireland are very friendly and sociable. Dublin has a multilingual environment because there are a lot of international companies in Dublin. There is an energetic lifestyle and it is very famous for its music.

The Role:
You would be providing first level support to clients of HP (not just specifically on HP products)
Answer contacts promptly and professionally
Log/Validate all contacts Call Handling Database
Resolve customer problems using the relevant tools and systems
Manage end to end all calls logged, providing regular updates to customers on call status
Invoke Escalation Procedures within defined time frames
Work to achieve individual and team goals
To comply/complete desk specific or adhoc request/tasks
Mentor new hires.
Ensure Quality standards are adhered to in regards to both Cases & Calls.
Live documentation validation
Protect confidential and sensitive information and materials
Observe strict compliance to licensing, copyright and trademark legislation
Accomplish other duties as required
Pro-actively Seek support from escalation team via.
Escalate tickets to escalation team for validation and further escalation.
Monitor ticket queues and handle tickets appropriately
Provide support to multiple desks

- Fluency in Dutch
- Good level of English
- Interest in IT
- Basic knowledge of windows, MS office
- Team player
- Excellent communication skills and ability to provide good customer support

Our offer:
- A good work environment
- Attractive salary
- Permanent positions
- Education

Our team of multilingual recruitment consultants will provide you with a professional placement service including CV tips, interview preparation, and market advice and relocation information at no cost to you.

Please apply through this advertisement if you are interested in this role or contact Ivonne Rauhut on 00353 1 614 6092

Languages:English, Dutch

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