CPL Ireland - Customer Service role for HP in Amstelveen

Sector:	Administratie / Algemeen
Niveau:
Plaats:	Rotterdam

Beschrijving

We are currently looking Dutch and German speakers for HP in Amstelveen

Job Description:

We are looking for a motivated new team member as a Front Office Onsite Coordinator for HP in Amstelveen. We are offering an exciting opportunity in an international and friendly environment in which knowledge and own initiative is very much appreciated. We offer good terms and conditions, career opportunities and development to the right individual.
The role of the Front Office Onsite Coordinator is to coordinate the planning and logistics of our resources to deliver onsite support. The resources are the spare parts and the field engineers

Main Responsibilities:

• Ensure service requests are reported to within contractual agreements or customer's business preference.
• Ensure that the cases are dispatched to the correct partner or engineer.
• Ensure that the parts recommended for the case are delivered in acceptable timescales and in the most economical way.
• Ensure that all cases have been validated for dispatch requirements (e.g. onsite delivery address, part shipment address, entitlement).
• Ensure that customer specific requests are carefully considered.
• Keep HP customers and delivery partners informed of case status and actions to take.
• Retain ownership of each event until problem is resolved or solution is identified.
• Escalate case if requested or triggered by the customer.
• Continually assess and improve working practices to obtain best results.
• Respond to inbound and outbound customer calls and queries within agreed service levels.


Requirements:

• Excellent customer awareness.
• Motivated and pro-active attitude.
• Capable of being self-managed, quality conscious, flexible and be eager to share and acquire knowledge.
• Decisive and capable of good time management.
• Maintains balance between productivity and quality performance within the departmental guidelines.
• Excellent communication and interpersonal skills and ability to communicate at all levels.
• Planning and organizational skills.
• Ability and willingness to participate in team environment.
• Able to work effectively in pressurized environment.
• Computer skills – Knowledge of MS Office products.
• Dutch and German and English



If this is something for you then please contact me (Anna Dragon) on: [Click Here to Email Your Resum?]