Language Recruitment Services - Customer Service Team Leader – Fashion Brand – Central London

Sector:	Detailhandel
Niveau:
Plaats:	Rotterdam

Beschrijving

Customer Service Team Leader – Fashion Brand – Central London
Reference: NH013286

You will be heading up a diverse and talented team within the larger Customer Service Department of this large organisation. Your prioritisation skills and organisation will need to be second to none and you will need to have excellent people management skills to succeed here. This is a great opportunity to progress your career and make your mark in an ever growing international company, in return you will be rewarded with excellent benefits and a fun and friendly place to work.

Responsibilities:
•Supervise the work of the Coordinators and Administrators for the region or area
(between 8-10 team members)
•Create regional sales forecasts
•Monitoring and managing EDI order system
•Dealing with after sales and order processing issues that are escalated efficiently
•Create customer relationship plans & strategies for key customers
•Participate in customer meetings maintain excellent communication with customers
•Analysis of customer sales reports
•Work closely with Credit department and highlight any customer impact
•Dealing with any issues arising from the prioritisation of deliveries
•Managing issues arising from customer generated cancellations
•Efficiently dealing with the escalation of complaints and refunds, returns and stock swaps
•Management of orders according to local exotics policies
•Keeping the team updated regularly about major changes and issues

Requirements:
•Excellent English - verbal and written
•Fluency in one or moreEuropean languages would be a great advantage (German, Spanish, French, Portuguese, Dutch)
•Experience in Order Management (preferably on SAP), shipping and credit processes
•Advanced Excel

Please send your CV in word format to the email address quoted, other formats will not be accepted

Thank you for applying to Language Recruitment Services, the Specialists in Language Recruitment.
Applications can only be accepted from individuals who are eligible to work in the UK
Please bear in mind that you may not hear from us immediately. Should your skills and qualifications be suitable for the position applied for (or similar positions), we will contact you as soon as possible. In the event there are no positions currently available that match your skills and qualifications, we may hold your details on our database and contact you in the future should a suitable vacancy arise.
LRS is an Equal Opportunities Employer