Concentrix - Customer Advisor – Dutch
| Sector: | Consultancy |
|---|---|
| Niveau: | |
| Plaats: | Den Haag |
Beschrijving
At Concentrix, we believe that hard work, a fun environment, creativity, and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire – and that by focusing on the smallest of details, we can make big impacts with our customers.We are looking for motivated, outgoing, service-minded individuals who want to offer our customers an unparalleled experience over the phone.
This particular client has a loyal and colossal customer base, and it is important that those we recruit are passionate about the brand as well as giving their customers an excellent customer service experience.
THE PERSON:
* Customer-focused, detailed-oriented
* Creative problem solver
* Comfortable working with ambiguity
* Drive for results, demonstrates high degree of drive and determination
* Adaptive and flexible to changing technologies, process, and environments
* Ability to work and make decisions with minimal supervision
* Strong listening skills (adaptive communication and active listening)
* Strong organizational skills
* Team Player
* Able to troubleshoot basic issues related to home-office technology (is the kind of person that cycles power to equipment before calling a help desk for assistance)
Duties and Responsibilities:
* Provide a high calibre customer interaction through chat and telephone
* Make it seem easy! Translate tech-speak, billing, shipping, and eCommerce jargon into everyday, understandable terms
* Leverage multiple sources of information to stay current on product features, technology changes, and events that impact customers
* Anticipate next steps. Ensure an excellent experience after the call by setting expectations the customer may not have thought about: explaining when products will deliver, when a credit card will be charged, when a return will be received, and so on
* Be comfortable in a fast-paced, performance-based environment where calls are monitored, recorded, and assessed
* Have a flexible schedule, including the ability to work nights and weekends
SKILLS:
Essential Criteria:
* Fluent in written and spoken English & Dutch
* Degree preferred plus 1-2 years proven experience in a customer service environment
* Ideal candidate will have owned or have experience using the latest technology & gadgets including: Mac, iOS, Android, tablets, smartphones etc
* Minimum 35 WPM typing
* 12 months experience in a contact centre environment
* Professional verbal and written communication skills
* Technical aptitude (computer literate, able to quickly learn new applications)
* Experience using a CRM system logging customer queries
* Excellent verbal communication skills
* Excellent judgement and decision-making skills
* Recognized local education qualification equivalent to secondary education, college degree preferred
* Strong basic foundation using computer hardware and software
* Good listening skills and high attention to detail
HOURS OF WORK
40 hours per week on a rotational shift pattern, Monday – Sunday 9am – 6pm
TRAINING/INDUCTION
Training will be conducted over 4 weeks, Monday – Friday 9am-6pm.
BENEFITS:
* Concentrix provides a bright, modern and exciting place to work with excellent staff facilities
* The opportunity to travel and work abroad in a multi-lingual environment
* Performance Related Pay
* Eye Care Provision
* Cycle to Work Scheme
* Childcare Vouchers
* Annual Reward & Recognition Ceremony
* Free cakes and fruit on a Friday!
* 28 days annual leave (rising after 2 years)
* Stakeholder Pension Scheme
* Team and Concentrix events
RELOCATION PACKAGE:
* Reimbursement of travel costs (up to ?250)
* Accommodation provided on arrival in Belfast
* Relocation class on first day at Concentrix
* Ongoing relocation support
* Advance of salary (if required)
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