CPL UK - Dutch speaking Technical support agent

Sector:	IT & Automatisering
Niveau:
Plaats:	Amsterdam

Beschrijving

CPL/HP is Currently Recruiting for Dutch Speaking Technical Support Agents
Cpl is one of Irelands leading recruitment agencies placing in excess of 20,000 candidates per year. With offices throughout Ireland and across Europe we can offer career opportunities both nationally and internationally

Exciting Technical Support Opportunities
Want to Join an Exciting Technical Support team?
CPL/HP require Dutch fluent speakers with fluent English to work as Technical Support Representative for exciting new opportunities with one of the world’s leading blue chip IT companies
Duties:
• Answer contacts promptly and professionally
• Log/Validate all contacts Call Handling Database
• Resolve customer problems using the relevant tools and systems
• Manage end to end all calls logged, providing regular updates to customers on call status
• To comply/complete desk specific or adhoc request/tasks
• Mentor new hires.
• Protect confidential and sensitive information and materials
• Observe strict compliance to licensing, copyright and trademark legislation
• Accomplish other duties as required
• Pro-actively seek support from escalation team via.
• Escalate tickets to escalation team for validation and further escalation.

Some of the following skills are required
• Strong technical ability and aptitude
• Great customer service skills
• Strong problem solving skills
• Fluent English and Dutch

Salary: €20,500 – 21,000 with great perks and benefits with these roles (educational assistance and gym facilities)

Based: In Co. Kildare, about 35 minutes away from Dublin city centre
For more details contact Emma today on 00353 1 614 6085