CPL Ireland - Nordic Customer Service Agents - 20,5K Cpl/HP

Sector:	Administratie / Algemeen
Niveau:
Plaats:	Rotterdam

Beschrijving

Danish,Finnish,Norwegian,Swedish speakers required to work as Technical Support Agents for Cpl/HP
- €20,500/year to 23.000/ year
Contatc Valentina Tortorelli 00353 (0) 1 614 6196
The Technical Support Analyst responds to clients requiring technical support.
Applicants should be willing to work variable shift patterns on request.

Main Duties
-Answer contacts promptly and professionally
-Log/Validate all contacts Call Handling Database
-Resolve customer problems using the relevant tools and systems
-Manage end to end all calls logged, providing regular updates to customers on call status
-Invoke Escalation Procedures within defined time frames
-Work to achieve individual and team goals

Candidate Profile
-Fluent in one of these languuages Danish,Finnish,Norwegian,Swedish
-Interested in IT
-keen to work for an important IT multinational
-Willing to relocate to Ireland
-Willing to work in a young multilingual environemt

Valentina Tortorelli 00353 (0) 1 614 6196