Abroad Experience International - Customer Service Rep - French PLUS Dutch - Eindhoven area

Sector:	Administratie / Algemeen
Niveau:
Plaats:	Den Haag

Beschrijving

CSR French PLUS Dutch (32-36 hours/week)



Responsibilities/Tasks

You are working for a worldwide presence, renowned financial institution and be part of the financial market as interesting and challenging as such.

The Customer Service Representative will be responsible for the answering and processing questions and responses from our biggest European clients by telephone or e-mail. You are interested to work in an enthusiastic multilingual team within a dynamic and rapidly growing company.

Daily Duties:

* Handle queries from commercial clients received via email/phone/fax, independently and responsibly
* Analyse query to be able to understand best possible solution
* Manage relationship with the Client to ensure positive perception of the bank is not diminished
* Liaise with other teams within the (complex) organisation of the bank to be able to provide most complete and speedy response to queries
* Understand financial nature of queries and respond on an adequate level of professionalism
* Prioritise issues and maintain quality of service offered despite of the high level of pressure
* Manage different systems at the same time to be able to search for the information required in a speedy manner
* Accurately log cases in the CRM system making complete use of all possibilities given by the system and while talking to the Client
* Contribute to maintaining SL in the agreed targets

Requirements

* Good communication skills
* A clear and friendly (telephone) voice
* Accurate
* Willingness to work 40 hours during the first 4 training weeks
* Congenial / team spirit
* Client and service-oriented
* You have excellent communication skills (native or near-native), both written and oral in the French language and in the Dutch language
* Very good communication skills, both written and oral in the English language
* Familiarity with a PC and experience with Windows, Word, Outlook and Internet Explorer