CPL Jobs s.r.o - Networking technical support with combination of languages

Sector:	IT & Automatisering
Niveau:
Plaats:	Rotterdam

Beschrijving

CPL Jobs, s.r.o. is HR Consulting Company focused on recruitment, assessment and executive search.

We are looking for motivated candidates, strong team players with attention to detail and sense of responsibility. Our client is one of the fastest growing international companies spread world-wide bringing specific and original solution for companies across the continents.

MAIN RESPONSIBILITIES
• Giving TECHNICAL SUPPORT on 1st Level or Senior level through phone and e-mail, training in case the meeting is required or there are high customer expectations
• Providing excellent technical services related to the support, technical specifications, design and functionality
• Maintaining direct interaction with clients & transferring messages gained at the Service Desk
• Being a technical trainer to new teams’ employees
• Assuring the SLA’s RULES
• Insuring the specific CRM database is well-recorded
• Staying in touch with other teams related to the technical support for technical queries (e.g. connection issues, bug fixes) & product info or questions
• Cooperation with the 3rd party firms in order to resolve issues at the right time and recording problem zones for analysis
• Collaborating with the call management system, keeping on-line records of all calls and emails


REQUIREMENTS
• Computer Science degree or min 2 years experience in computers systems
• Knowledge of Wireless and/or Networking
• experience in Support Center/Helpdesk
• mobile computing technologies
• Operating Systems (Windows and Linux)

• Combination of languages required: GERMAN ENGLISH or ITALIAN FRENCH ENGLISH or DUTCH ENGLISH or SPANISH ENGLISH or FRENCH ENGLISH
• Great in problem solving and strong communication skills
• Getting an experience in multicultural environment
• English CV required


THE OFFER
• Excellent benefits: in case of not getting sick, getting the 13th salary; not going to the doctor, getting the flexi pass
• Friendly and international environment with good chance to learn new skills within IT and global company
• Number of trainings and an emphasis on the career development
• 5 weeks of vacation


CONTACT

Duong Le Bach
Address: CPL Jobs, s.r.o., Masarykova 26, Brno
Tel: 420 515 800 812
E-mail: duong.lebach@cpljobs.cz

Dear applicant, please read carefully and agree to the following conditions contained in the text below and include it in your application or response to the specific job advertisement for you which you wish to apply. Otherwise we cannot process your job application.

I, the job applicant, agree that the company CPL Jobs, s.r.o., with its legal address at Rybn? 14, Praha 1, Czech Republic and branches in Prague and Brno, may process my private personal data in its role as an employment intermediary/agent (i.e. filing, editing, sorting and providing my CV and private personal data to a third party/employer whose identity will be communicated to me) in accordance with Czech legislative act number 101/2000 Sb. 'O ochran? osobn?ch ?daj?', until such time that I inform you that I no longer wish to have my data processed or stored by CPL Jobs s.r.o. I confirm that I have been notified here in of my rights in connection with access to and protection of my personal information.