Origin Multilingual - Danish/Dutch Gaming Support Agent in Belfast, Northern Ireland

Sector:	Overig
Niveau:
Plaats:	Amsterdam

Beschrijving

Company: This company have developed a suite of products that has allowed their business customers to revolutionize their internet applications. They are responsible for developing and managing some of the most sophisticated online applications in use by corporations today. With revenues of $25bn+ and customers in over 100 countries they are regarded as the leader in their field.

This project is to support Danish/Dutch speaking customer's gaming products and services.

Role: In our client’s European team there is a new position as a gaming support agent. They are responsible for the following, providing excellent customer service and technical support by responding to inbound and outbound customer calls and queries, translating texts from English to German, satisfying the consumer’s needs within an appropriate time period, allocating a certain amount of time to each customer’s case, communicating excellently with co-workers and customers, having a good knowledge of the company’s processes, procedures, products and services. They should manage each problem that arises until it is resolved and improve work practices to the best of their ability to achieve the best results. Supporting IT products requires a technical mindset to understand the products, how they work, the environment they are in etc.

Skills:The ideal candidate must speak Danish/Dutch and fluent English and have at least 6 months previous experience working in customer service. The candidate must be highly motivated, target orientated, have good interpersonal skills, be able to work well in a team and possess excellent communication skills both (verbally and written) face to face or via phone. The candidate will need to have a passion for gaming along with very good IT skills including, excellent knowledge of the internet, internet applications, Microsoft windows, familiar with PC hardware, PC gaming and similar electronics.

Gains: If you are interested in a varied IT support and customer service role where you can manage a customer base and use your Danish/Dutch to work with customers call or email us to find out more.


Origin Multilingual

Ireland: +353 0 1 685 4448
UK: +44 0 20 7136 3000
Netherlands: + 31 20 808 3008
Germany +49 30 567 96508