Experis CZ (Manpower Group) - Customer Support with Dutch language
Sector: | Klantenservice |
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Niveau: | |
Plaats: | Amsterdam |

Beschrijving
The Customer Service Representative is responsible for providing accurate and thorough interpretation of client’s policies, procedures, and expectations to Dutch speaking external and internal customers. Providing outstanding service as a means to build customer loyalty, improve customer retention, and satisfy corporate customer service goals and objectives.Job responsibilities include:
- communication with clients (by phone, email) – especially in Dutch languages
- solving problems of clients (installation, maintenance and technological support)
- cooperation with IT specialists
- ensuring the smooth process and quality of client services
- relevant administration
Your profile:
• Excellent communication skills in Dutch and English for telephone and email communication
• Previous relevant working experience would be advantage
• Computer literacy with the ability to learn customer service software applications.
• Active listening skills
• Solving problems in a way that makes customers feel valued and that their contacts are important
• Fast learner and able to work in dynamic environment
We offer:
• Stable job in strong and creditable company
• Shift work evaluated high above legal standard
• 4 weeks paid holiday plus 1 week paid time off
• High standard educational program with worldwide recognized certification system
• Temporary accommodation
• Relocation package
• Friendly, professional and modern working environment
• Young and international team
Languages:English, Dutch