Experis CZ (Manpower Group) - Customer Support with Dutch language

Sector:	Klantenservice
Niveau:
Plaats:	Rotterdam

Beschrijving

The Customer Service Representative is responsible for providing accurate and thorough interpretation of client’s policies, procedures, and expectations to Dutch speaking external and internal customers. Providing outstanding service as a means to build customer loyalty, improve customer retention, and satisfy corporate customer service goals and objectives.

Job responsibilities include:
- communication with clients (by phone, email) – especially in Dutch languages
- solving problems of clients (installation, maintenance and technological support)
- cooperation with IT specialists
- ensuring the smooth process and quality of client services
- relevant administration

Your profile:
• Excellent communication skills in Dutch and English for telephone and email communication
• Previous relevant working experience would be advantage
• Computer literacy with the ability to learn customer service software applications.
• Active listening skills
• Solving problems in a way that makes customers feel valued and that their contacts are important
• Fast learner and able to work in dynamic environment

We offer:

• Stable job in strong and creditable company
• Shift work evaluated high above legal standard
• 4 weeks paid holiday plus 1 week paid time off
• High standard educational program with worldwide recognized certification system
• Temporary accommodation
• Relocation package
• Friendly, professional and modern working environment
• Young and international team