MGI Recruitment - Technical Support agent with Dutch needed urgently in Belfast, UK

Sector:	IT & Automatisering
Niveau:
Plaats:	Rotterdam

Beschrijving

Client Profile:
Our Client is a leading global business process outsourcing (BPO) company that provides a full range of front- to back-office outsourced solutions.
They perform all of the business critical support processes efficiently and effectively, letting our clients remain focused on their core strategy, competition, and market agility.

Salary: attractive!

Working hours: 40 hrs/week

Job location: Belfast, UK

Start date: 02/09/2013

Relocation and Accommodation:
7 nights in a B&B and flight reimbursement of up to 150 euro

Responsibilities
•Handle inbound and outbound calls to and from end-users, dealers, resellers as well as business customers
•When required, handle customer requests in written form, such as email, letters, faxes, chat and forums.
•Identify, diagnose, and resolve customer issues related to the configuration and/or use of products
•Document solutions and track communications as required and defined within Contact Center processes.
•Suggest improvements to or creation of new knowledgebase articles based on developing trends and resolved customer issues.
•Strive to successfully make every customer an NPS Promoter by delighting customers, above and beyond the call of duty

Skills/Knowledge/Attributes
•Very fluent Dutch
•Above average ability to read, write and speak English.
•Passion for & commitment to delivering the best support experience.
•Capable of supporting and adapting to a dynamic work environment, with frequent new product releases and updates.
•Capable of handling & communicating effectively with all customer types.
•Technical aptitude with an ability to explain technical concepts to a varied audience.
•Excellent soft- and interpersonal skills.
•Fluent verbal and written communication skills in supported language.
•Strong understanding of computers using Windows based operating systems, drivers, USB communication and software applications.
•Proficient at basic troubleshooting of multiple computer operating systems (ie: Windows, Macintosh, Linux)
•Proven capability in supporting various hardware environments, standard applications (Microsoft Office), and internet navigation (including download capabilities).
•Capable of supporting networking and connectivity issues.
•Familiarity with software security programs (ex: Norton, McAfee).
•Strong e-mail, word processing, and web usage skills.
•Strong understanding of consumer electronics.
•Ability to analyze, evaluate and resolve complex situations.
•Ability to organize and prioritize workload.

Work Experience
•Preferably previous experience working in a call centre environment.
•Consumer electronics or IT sector is a benefit



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