Concentrix - Sales Advisor - Dutch
| Sector: | Consultancy |
|---|---|
| Niveau: | |
| Plaats: | Den Haag |
Beschrijving
At Concentrix, we believe that hard work, a fun environment, creativity, and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire – and that by focusing on the smallest of details, we can make big impacts with our customers.We are looking for motivated, outgoing, and tech-savvy individuals who want to offer our customers an unparalleled customer experience over the phone.
Experts will:
* Sell the clients products and accessories to customers who call to learn more during their purchasing process
* Provide consultative solutions to customers based on their needs, following the Online Store Customer Engagement model
* Learn about the product and become an expert on the product features and related accessories
* Understand our client’s Digital Lifestyle strategy and how the product fits into it
* Leverage multiple sources of information to stay current on product features and technology changes
* Ensure a favourable purchase experience by appropriately setting customers’ expectations after they have placed their order, e.g., “what happens next”
* Enter new sales orders accurately
* Be comfortable in a fast-paced, performance-based environment where calls are monitored, recorded, and assessed
* Have a flexible schedule, including the ability to work nights and weekends
Desired Qualities, Behaviours, and Skills:
* Fluency in written and spoken English & Dutch
* Customer-focused, detailed-oriented individuals
* Creative problem solvers
* Comfortable working with ambiguity
* Has excelled in a customer-facing environment
* Can translate ‘tech speak’ into everyday, understandable terms
* Strong listening skills (adaptive communication, active listening)
* Drive for results, demonstrates high degree of drive and determination
* Adaptive and flexible to changing technologies, process and environments
* Ability to work and make decisions with minimal supervision
* Complex problem-solving capacity (problem solving skills)
* Strong organizational skills
* Team Player
* Has experience with PC and Mac
Education and Experience:
* Degree preferred plus 1-2 years proven experience in a sales or customer service environment.
* Ideal candidate will have owned or have experience using the latest technology & gadgets including: Mac, iOS, Android, tablets, smartphones etc
* Technical experience in digital media (music, video, photography) a plus
* Professional verbal and written communication skills
* Technical aptitude (computer literate, able to quickly learn new applications)
HOURS OF WORK
40 hours per week on a rotational shift pattern, Monday – Friday 9am-6pm.
TRAINING/INDUCTION
Training will be conducted over 4 weeks, Monday – Friday 9am-6pm.
BENEFITS:
* Concentrix provides a bright, modern and exciting place to work with excellent staff facilities
* The opportunity to travel and work abroad in a multi-lingual environment
* Performance Related Pay
* Eye Care Provision
* Cycle to Work Scheme
* Childcare Vouchers
* Annual Reward & Recognition Ceremony
* Free cakes and fruit on a Friday!
* 28 days annual leave (rising after 2 years)
* Stakeholder Pension Scheme
* Team and Concentrix events
RELOCATION PACKAGE:
* Reimbursement of travel costs (up to ?250)
* Accommodation provided on arrival in Belfast
* Relocation class on first day at Concentrix
* Ongoing relocation support
* Advance of salary (if required)
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