Lebara - Customer Service Advisor, Dutch and Polish speaking - Part Time

Sector:	Administratie / Algemeen
Niveau:
Plaats:	Rotterdam

Beschrijving

About the job

Lebara exists to stay closer to our customers, so they can stay closer to their loved ones. To achieve this, we are focused on delivering outstanding service to our customers. And outstanding customer service only comes from our people being truly outstanding.

The Lebara's customer service department has been recognised as the best in the UK at the Mobile News Awards 2011 and at the UK Customer Experience Awards 2011.We need people who are passionate about customer service, who believe in making people lives better, and who will help us in ensuring the service we provide to our customers remains outstanding.



You will:

* Ensure customer queries/issues/complaints are resolved to the satisfaction of all.
* Liaise with customers, including multi-lingual telephone and written correspondence, handling queries and claims whilst taking responsibility for investigations.
* Resolve faults including Top-up, SMS, Voice and Billing using our Customer Records Management software.
* Investigate international queries to ensure quality is always of a high standard.

What we are looking for:

* Fluent in English, Dutch and Polish.
* Experience in customer service.
* Ability to represent the Lebara brand and deliver outstanding customer service with clarity, passion and enthusiasm.
* Patience, empathy and the ability to work under pressure.

If the above describes who you are, and you are ready to be outstanding, apply today!