Sitel UK - Dutch Speaking Social Media

Sector:	Marketing / Reclame / PR
Niveau:
Plaats:	Den Haag

Beschrijving

About us
Sitel is redefining outsourcing excellence in the contact center, by raising the bar on expectations.
We are the leading global business process outsourcing provider of customer care and complementary back-office processes.


Summary of Primary Job Responsibilities
• Answer queries via different social media channels within guidelines/goals established by the client and contact center management.
• Consistently achieve quality score goals to meet client and customer satisfaction goals.
• Other duties as assigned.
• Escalate questions and issues to Customer Service Supervisor as required.
• Adherence to current sitel policies and guidelines.


Experience Target
• Experience working as a social media advisor a plus.


Knowledge/Skills/Abilities
• Excellent communication and customer service skills.
• Basic computer skills (e.g. hardware, operating systems, internet).
• Dependable, reliable and able to perform duties with minimal supervision.
• Ability to interact positively with peers and supervisors.


Special Certifications
Proven knowledge of social media channels


Pay Rate
?9.50ph


Other
Candidates must have fluent written and spoken Dutch language skills