Grafton Recruitment CZ - Customer service - Dutch/English

Sector:	Administratie / Algemeen
Niveau:
Plaats:	Rotterdam

Beschrijving

DESCRIPTION

For our client, a global IT company, we are looking for candidates for positions of IT Helpdesk - Customer Support with Dutch and English.

Job duties:
- communication with customers (by phone and e-mail), providing technical support
- advise on product installation, update, confirguration or operations
- identify problems, help with problem solving / dispatch the incident record to the appropriate level of support
- responsibility for overall customer satisfaction

REQUIREMENTS

Excellent communication and customer care skills
Basic IT knowledge (hardware, software, applications, connectivity, etc.) -
familiar with PC systems as end user
Fluent Dutch and English
Stress-resistant, enthusiast and willing to work in a team

24/7 shift environment (including nights, weekends and holidays) if required

BENEFITS

We offer:
Work in a multi-cultural environment with a leading IT company
Excellent new hire training programme with the possibility of professional growth
Interesting working conditions and benefits

If you want to apply for this position, please, send us your curriculum vitae in English, with the reference number 3-12-126172/TL in subject of your application.