Concentrix - Dutch Technical Support (Linksys)
| Sector: | IT & Automatisering |
|---|---|
| Niveau: | |
| Plaats: | Rotterdam |
Beschrijving
A Linksys Technical Support agent will provide excellent customer service to end users using Linksys technology products.Polished communication skills and an excellent phone manner will allow you to efficiently handle customer issues by phone, leading to successful resolution. An interest in home/consumer electronics is important along with an interest in technology and a willingness to learn.
Details:
The person will be responsible for providing technical support for certain products and networking technologies to entitled partners and customers.
Duties & responsibilities:
* Provide technical support to customers with a Linksys product (router, cameras, range expander, access point, etc)
* Help customers to connect third party devices with their Linksys product (tablets, laptops, Xbox, Wii, smart phones, printers, smart TV, etc)
* Responsible for resolving easy to moderate technical problems.
* Selling warranty extensions for customers with out of warranty devices, also selling support plan and direct connect services for in warranty devices.
* Helping customers to change defective products (RMA).
* Share knowledge with other people, in writing technical documents and enlarging the knowledge database.
* Will work closely with team to achieve common goals.
* Strive to technical excellence and expertise.
Essential Criteria:
* Fluent in written and spoken English & Dutch
* 6 months outstanding customer service experience in a service driven environment
* Basic technical skills and knowledge
* Strong interest in home/consumer electronics
* Interest in technology and the willingness to learn.
* Ability to multitask, plan and prioritise workload
* Excellent communication skills both verbal and written
* Flexible, ability to multitask, plan and prioritise workload
* Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale
* Autonomous worker with team spirit.
* Eager to learn.
* Out-of-the-box thinker.
* Able to take initiative and drive change.
* Must hold EU/EEA passport (or valid UK work permit if required)
Desirable Criteria:
* Knowledge of networking
What we offer you:
Please note that salaries at Concentrix reflect the low cost of living in Belfast.
* Concentrix provides a bright, modern and exciting place to work with excellent staff facilities
* The opportunity to travel and work abroad in a multi-lingual environment
* Performance Related Pay
* Eye Care Provision
* Cycle to Work Scheme
* Childcare Vouchers
* Annual Reward & Recognition Ceremony
* Free cakes and fruit on a Friday!
* 28 days holiday (rising after 2 years)
* Stakeholder Pension Scheme
* Team and Concentrix events
* Relocation package:
* Reimbursement of travel costs (up to ?250)
* City centre accommodation provided on arrival in Belfast
* Relocation class on first day at Concentrix
* Ongoing relocation support
* Advance in wages up to ?400 (if needed)
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