Field Service Manager Europe

Sector: Installatie / Onderhoud / Reparatie
Plaats: Maastricht


Jouw baan

Position Summary: You are responsible for the direction and supervision of all aspects of Field Service and associated post-market support for customers within EMEA (Europe, Middle East & Africa). Manage direct Field Service and Third Party Service organizations for all technical service and repair activities performed in the field at customer sites. Support and provide technical oversight to distributor provided service. Develop, implement and support field service plans and customer care initiatives. Work closely with European Operations (Service & Logistics) to align, improve and implement service and repair strategies and processes. Align with cross functional management to support product launch, product life cycle management, and the overall improvement of service delivery as it pertains to meeting customer expectations in supporting/field servicing the existing (Europe, Middle East & Africa) installed base. Implement business initiatives that will lead to higher levels of financial growth, department efficiency, and customer satisfaction as aligned with the company''s goals and objectives.

You are willing to travel up to 25% (quarterly to US) and manage and visit 3rd party service providers within the EMEA.

An extensive jobprofile is available upon your request through Manpower, please contact us for more information. Salary-indication upon request

Jouw werkplek

Description of the company
Our customer is a pioneer and market leader of Advanced Contrast Imaging System Technology in the fields of cardiology and radiology with a global clinical presence in over 40 countries.
Worldwide 250 people are employed. In Europe and Asia local sales and system activities are coordinated here.

Onze opdrachtgever is een marktleider in geavanceerde Contrast Injectie systemen voor de diagnostische en interventionele cardiologie en de radiologie.

Het Europese hoofdkantoor is gevestigd in Maastricht. De Europese BV biedt werk aan ca. 65 medewerkers, bestaande uit ca. 20 mensen op het hoofdkantoor, 20 mensen binnen de sales verspreid over verschillende Europese landen als Frankrijk, Duitsland, het UK en de Benelux, en ca. 25 mensen binnen het service- en distributiecentrum in Sittard.
Deze functie is ontstaan wegens een sterke groei en vanwege het inslaan van een nieuwe weg op field service gebied.

Jouw profiel

Qualifications (Knowledge, Skills & Abilities):
BA/BS degree in Engineering (Mechanical or Electrical) or Business
7 years management and leadership experience within Field Service (electro-mechanical)
5 years medical device industry experience
Business development skills;
Demonstrated project management skills.
Experience collaborating with others in key cross functional areas (Global Service, Operations, Finance) to deliver shared results.
Ability to assimilate technical concepts quickly and present technical information clearly and concisely for technical and non-technical audiences.
Professional presence and demeanor in both communication and presentation skills; effective verbal and interpersonal; effective written and graphical skills.
Well organized, self-motivated individual who can work with little or no direction; ability to prioritize and handle multiple tasks. Strategic thinking, analytical and creative skills to market and grow Field Service
Customer focus driven and customer satisfaction skills - ability to drive and implement customer satisfaction plans
Moderate to high level of computer proficiency including MS Office Suite.
Working knowledge and experience with quality system regulations and guidelines.
Preferred: Project planning and management experience with a track record of project leadership
Experience with 3rd party and distributor organizations.

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