Walters People NL - Customer Service Assistant

Sector:	Klantenservice
Niveau:
Plaats:	Den Haag

Beschrijving

Are you an ambitious and internationally orientated person? Do you have experience working in an international environment within a Customer Service position? Do you speak English and Dutch fluently? Read more below!

For an international and growing company we are looking for a Customer Service Assistant. The Customer Service Assistant is responsible for service delivery to our full service and Fleet Care customers, with keeping in mind the maintenance budget (Operational Plan & Customer CV) and rebill management. The Customer Service Assistant will work closely in a positive and dynamic team based in Rotterdam.

Tasks and responsibilities
•Fast and accurate follow up on all administrative processes related to Work Order Processing
•Create opportunities to extend services revenue.
•Maintain and store existing and new customer contracts.
•Translate contract agreements into operational excellence.
•Manage customer related calls (inbound & outbound), in order to increase customer’s satisfaction (Net Promoter Score).
•Report and analyze customer related data within the timeline agreed with the customer and deliver input for service –and margin improvement plans.
•Compliance: responsible for the correct follow up in a timely manner for all services related data (My Intelligence).
•Responsible for trailer reservations including making sure trailer is technical compliant and in line with customer expectation.
•Execution of Asset Management related tasks.
•Administrative tasks related to Vendor Contract Management.

Skills and education
•MBO+ / HBO degree level
•Minimum of 2 years of working experience in an international environment
•Fluent in English and Dutch, preferably another languages; French or German
•Analytical skills, negotiation skills and accuracy
•External Focus: focus on customer, by responding to customer needs and deliver on expectations.
•Clear Thinker: able to prioritize the tasks, aware of impact of decision making, communicates appropriate information in a timely manner to the correct receiver.
•Imagination & Courage: Takes initiative to learn and adopt new ways of doing things. Embraces changes.
•Teamplayer, willing to help others and seek collaboration with vendors, customers and colleagues.



Offer client
•Working in an international environment
•Challenging and demanding position
•Good secondary benefits
•Possibilities for growth
•40 hours a week


Are you the Customer Service Assistant we are looking for? Respond online or send your CV to [Click Here to Email Your Resum?]