Sitel UK - Dutch Speaking Outbound Customer Advisor

Sector:	Consultancy
Niveau:
Plaats:	Rotterdam

Beschrijving

About us
Sitel is redefining outsourcing excellence in the contact centre, by raising the bar on expectations. We are the leading global business process outsourcing provider of customer care and complementary back-office processes.


Summary of Primary Job Responsibilities
• Make outbound contacts within guidelines/goals established by the client and contact centre management.
• Investigating needs offering and promoting adapted products and services
• Going the extra mile, providing a personalized service and sharing an outstanding experience with the customer
• Consistently achieve call quality targets and meet client and customer satisfaction goals.
• Adherence to current Sitel policies and guidelines.
• Other duties as assigned.


Experience Target
• Customer Service
• Call centre experience desirable
• Sales/Outbound experience
• Marketing experience desirable


Knowledge/Skills/Abilities
• Strong understanding of communication, customer service and sales skills.
• Ability to interact positively with customers, peers and supervisors
• Dependable, reliable and able to perform duties with minimal supervision.
• Basic computer skills (e.g. hardware, operating systems, internet).
• Self-motivated


Special Certifications
Candidates must have fluent Dutch language skills.


Pay Rate
?9.50ph


Other
This is a 12 week contract position.