Infosys BPO s.r.o. - Dutch/German speaking process executive (insurance) opportunities in Brno, Czech Republic

Sector:	Overig
Niveau:
Plaats:	Amsterdam

Beschrijving

Infosys provides business consulting, technology, engineering and outsourcing services to help clients in over 30 countries build tomorrow’s enterprise. Infosys BPO have been present in Europe since 2004. Currently we employ over 1 600 employees in Europe delivering services for Fortune 100 clients across various services. Our Brno center is the most multicultural office within Infosys.
For our client American multinational corporation that designs and markets revolutionary consumer IT - laptops, smartphones etc. we are looking for customer service advisors.

Your responsibilities

* Register new contracts into our database?
* Maintain, update, and amend information for contracts?
* Register new submissions?
* Prepare and generate documentation papers (policy papers, letters etc.)?
* Review contracts in a timely basis?
* Renew and cancel contracts on yearly cycle?
* Develop and maintain good relationships with team members and client representatives

Our requirements

* Fluency in both Dutch/German and English language
* Previous working experience in a similar role is advantageous?
* Secondary or University education
* Eye for detail?
* Ability to learn quickly?
* IT literacy?
* Interest in Insurance industry is a big asset?

Benefits

* Competitive monthly salary depending on experience, performance bonuses
* Two weeks of accommodation, travel costs coverage
* Lunch cost coverage participation
* Professional training provided by experts - MS Office, Six Sigma Green Belt , Analytical Skills etc.
* Minimum skills to be trained on - Ability to use the client applications, tools, phone system. Knowledge of the client procedures and the supported product. Ability to offer and promote sales of client branded support related products