Origin Multilingual - Flemish Dutch+French Customer Service Agent Glasgow £14k + Relo

Sector:	Klantenservice
Niveau:
Plaats:	Den Haag

Beschrijving

Company: Our client is a global leader in Information Technology. They have their European Customer Service and Technical Support centre based in Glasgow. This centre is responsible for managing their complete range of European customers.

Role: New positions have been created for a Flemish Dutch and French, Customer Service Representatives in the Glasgow offices. The person in this position is responsible for providing the customer with support and solutions to their queries and also improving the company’s procedures to maintain customer satisfaction at all times. Their role includes,
-Supporting their customers by responding to their general queries professionally and transferring their calls to the appropriate department.
-Delivering a service which is made easier by knowing the company’s technical products and their functions.
-Using customer feedback to continually improve products, procedures and customer service.
-Maintaining high quality standards when dealing with customer care, to achieve customer satisfaction
-Responding to customer calls, emails and queries in an appropriate amount of time without compromising quality.
-Completing call logs and reporting to supervisor on trends of customer calls
-Maintaining and updating the customer database and resolving their problems using the computer system
-Managing each problem that arises until it is resolved and improving work exercises to the best of their ability to achieve the best results.

Skills: The ideal candidate must speak fluent Flemish Dutch and French as well as English. The candidate must be confident, highly motivated, have excellent interpersonal skills, the ability to form strong lasting relationships with customers and possess excellent communicational skills both verbally and written. Previous experience in customer service, preferably providing customer support via calls and emails and administration experience are required. Basic IT skills such as the use of Microsoft Office, databases and the internet are required. Multi-tasking and organisational skills and the ability to identify solutions would be a benefit.

Gain: This role will allow you to use your languages and customer service/IT experience while gaining experience in a leading IT company where you could have infinite opportunities for progression. You will receive a very competitive salary and bonuses. Please send us your CV or call us to find out more about the vacancy.

Origin Multilingual

Ireland +353 0 1 231 3100
UK +44 0 141 530 986
France +33 182 882 640
Netherlands +31 20 808 3008