Recruitment Direct Ltd - Dutch or French Customer Service Advisors

Sector:	Administratie / Algemeen
Niveau:
Plaats:	Den Haag

Beschrijving

Dutch or French Customer Service Advisors - ?15k per year + relocation

Belfast

Our client in Belfast is recruiting Dutch or French Customer Service Advisors.

This particular client has a loyal and colossal customer base. They are one of the largest providers of technology gadgets such as smart phones and tablets. It is important that those we recruit are passionate about the brand as well as giving their customers an

excellent customer service

Customer Advisor will:

* - Provide phone support to customers who have order-status questions or require changes to their orders
* - Make it seem easy! Translate tech-speak, billing, shipping, and eCommerce jargon into everyday, understandable terms
* - Leverage multiple sources of information to stay current on product features, technology changes, and events that impact customers
* - Anticipate next steps. Ensure an excellent experience after the call by setting expectations the customer may not have thought about: explaining when products will deliver, when a credit card will be charged, when a return will be received, and so on
* - Be comfortable in a fast-paced, performance-based environment where calls are monitored, recorded, and assessed
* - Have a flexible schedule, including the ability to work nights and weekends

Desired Qualities, Behaviours, and Skills:

* - Customer-focused, detailed-oriented individuals
* - Creative problem solvers
* - Comfortable working with ambiguity
* - Drive for results, demonstrates high degree of drive and determination
* - Adaptive and flexible to changing technologies, process, and environments
* - Ability to work and make decisions with minimal supervision
* - Strong listening skills (adaptive communication and active listening)
* - Strong organizational skills
* - Team Player
* - Able to troubleshoot basic issues related to home-office technology (is the kind of person that cycles power to equipment before calling a help desk for assistance)

Education and Experience:

* - Fluency in written and spoken English & Dutch or French
* - Degree preferred plus 1-2 years proven experience in a customer service environment
* - Ideal candidate will have owned or have experience using various technology gadgets on the market including ; Mac, iOS systems, Android, tablets, smart phones
* - Minimum 35 WPM typing
* - 12 months experience in a contact centre environment
* - Professional verbal and written communication skills
* - Technical aptitude (computer literate, able to quickly learn new applications)
* - Experience using a CRM system logging customer queries
* - Excellent verbal communication skills
* - Excellent judgment and decision-making skills
* - Recognized local education qualification equivalent to secondary education, college degree preferred
* - Strong basic foundation using computer hardware and software
* - Good listening skills and high attention to detail
* - Must have passed probation in current role

Recruitment Direct is acting as a recruitment agency.