Headhunt International - Customer Service Team Leader - Dutch

Sector:	Administratie / Algemeen
Niveau:
Plaats:	Rotterdam

Beschrijving

Job Title: Customer Service Team Leader - Dutch Speaking


Company Description:

Our client is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. Our client specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service. As their business has expanded, they need more people to join their Multinational working environment.


Responsibilities:

o Managing and developing a team of customer service advisor on a daily basis to ensure all KPI targets are met
o Improving existing processes and procedures of performance
o Analyzing daily, weekly, monthly reports reacting to trends where appropriate
o Working alongside other team leaders to contribute the success of the engagement
o Motivating, rewarding and creating a coaching culture with team members
o Ensuring the teams are informed, supported and developed


Requirements:

o Excellent verbal and written communication skills in Dutch and English
o Excellent Customer Service skills (Min 12 month experience)
o Strong leadership, organizational, people management & performance management skills
o Analytical skills, ability to identify solutions
o Competency in Microsoft Office
o Flexibility with working on shifts
o Willing to relocate to The Netherlands


Benefits:

o Competitive Salary


How to Apply:

Please click on the Link below and email your CV as a single word attachment


Keywords: Dutch, English. Fluent, Native, Customer Service, Team Leader, Customer Care, Leader, Team, Netherlands, Utrecht, Jobs, Vacacny, Multilingual, Management