Gartner - Client Partner - Account Manager (Dutch)

Sector:	Verkoop
Niveau:
Plaats:	Amsterdam

Beschrijving

Gartner, Inc. (NYSE: IT) is the world’s leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day.

From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, we are the valuable partner to clients in 12,000 distinct organizations.

Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, we work with every client to research, analyze and interpret the business of IT within the context of their individual role.

Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A., and has 5,000 associates, including 1,280 research analysts and consultants, and clients in 85 countries.


The opportunity:

Gartner, the World’s leading IT research organisation is seeking an outstanding Dutch speaking client services professional to be based in our UK Egham office. A key element of the Gartner corporate strategy is to be a client-focused organisation and to provide world class client service. The Client Partner role is central to this strategy with the key responsibilities of delivering quality account management, building client relationships ensuring existing clients renew their services with growth. The Client Partner’s role is to be the primary contact, accountable for both the proactive and reactive needs of our clients in relation to existing services.

This role will give you the opportunity to work with C-level executives, develop your career with our structured objective achievement plans and gain very attractive commission and bonus.


Key responsibilities:

•Maintain a client revenue retention rate of 85% or higher.
•Ensure usage of the services purchased by the client
•Maintain regular dialogue with existing users
•Through regular interaction develop an understanding of information value delivered in relation to clients business initiatives.
•Partner with Field Sales Account Executives
•Educate the client base in how best to utilise their services
•Introduce clients to the latest Gartner offerings and product enhancements
•Continually stay abreast of new product offers and technology
•Identify up-sell opportunities

Job requirements:

•2+ years in client facing role (customer services, business development, telesales, leads generation, account management)
•Ability to prioritise and handle multiple requests concurrently
•Results Driven with the energy towards challenges, competitive and goal orientated
•Willing to work on activity and financial targets
•Technology sector experience or interest
•Excellent communication and inter-personal skills
•Team player willing to share best practices with other colleagues