Stream Global Services Amsterdam - Customer Service Netflix

Sector:	Administratie / Algemeen
Niveau:
Plaats:	Rotterdam

Beschrijving

Customer Service Netflix:
Wacht jij ook in spanning op de komst van Netflix?

Vind je het Netflix concept fantastisch en word je ontzettend enthousiast bij de gedachte om een onderdeel te worden van het Netflix team?

Heb je minimaal een jaar Customer Service ervaring, goede computer skills, sterke communicatieve vaardigheden en spreek & schrijf je goed Engels?

Ben je een film en tv series fan?

Solliciteer dan nu!!!

Netflix heeft besloten zijn Customer Service afdeling bij Stream Global Services in Amsterdam onder te brengen en op 4 september zullen we met de training starten. De trainers komen voor deze training vanuit de US over naar Nederland en de training zal dan ook volledig in het Engels gegeven worden.

De sollicitatieprocedure bestaat uit 2 rondes. De eerste ronde zal plaatsvinden in week 32 en 33 en de tweede (meer interactieve ronde) zal plaatsvinden in week 34 en 35.

Je bent tussen de 24 - 40 uur per week beschikbaar en bereid om tussen 12.00 en 20.30 uur te werken (de afdeling is 7 dagen per week open). Als je part-time wil werken moet je wel de eerste 4 weken fulltime kunnen werken ivm de training.

Word jij de nieuwe vertegenwoordiger van Netflix??

Solliciteer dan nu!!!!

Customer Service Netflix

CUSTOMER SERVICE FILMS EN TV SERIES

Netflix is the the world's leading internet television network with more than 36 million members in 40 countries (www.netflix.com). We have now started the recruitment for Dutch speaking Customer service agents in Amsterdam!

Responsibilities:
• An obligation to deliver outstanding, concierge level customer service
• Receive inbound calls, gather and verify required information
• Maintain thorough knowledge of systems so that information can be researched and proper information is given
• Learn and retain a thorough working knowledge of all existing and new products
• Achieve all assigned key performance indicators – e.g. DSAT, call handle time
• Attend team meeting/additional training sessions as scheduled
• Share best practices and encourage development with staff and peers

Qualifications:
• Minimum 1 year customer service experience
• (near) Native Dutch and good English skills
• Ability to listen attentively and to use information provided by customers to tailor responses and actions to meet the customers needs
• Ability to effectively probe customers to obtain information needed to process requests
• Strong customer service, analytical and decision making skills
• Energetic, dynamic way of handling customers in a conversational manner
• Motivated to be a consistent high performer – self-identifying ways to improve performance; taking initiative to identify areas of opportunity; receptive to and able to appropriately incorporate feedback
• Ability to operate a phone system, personal computer
• Strong oral and written communication skills
• Ability to work in a fast-paced, changing environment
• Ability to work a variety of shifts including days, afternoons, evenings, weekends, and holidays - working hours will be mo – su between 12.00 – 20.30 hours
• You are available 24 – 40 hours a week and can attend training (first 3 weeks) fulltime if you are applying for a pt position.

We offer you:
• An exciting job in a young international environment
• Start salary in line with the market (20 K – 21 K annually)
• Pension plan
• Health Insurance Benefits
• Attendance bonus system (700 yearly)
• Referral bonus system (600 euro’s per referred candidate)
• Irregular hours compensation
• Freebies
• Internal education through Stream University
• Dutch language course on site
• Possibilities for development and promotions (MyCareer@Stream path)
• Location easy to reach by Public Transport / travel costs compensation
• Full access to latest products

General information:

Start date 4th of September – interview process will include 2 interview (half) days.

Are you interested? Please send your CV + motivation to [Click Here to Email Your Resum?].

For more information contact mrs D. de Vries (corporate recruiter) at +31652582727 +31 65258 2727 FREE or by e-mail.

Stream Global Services:

As a global contact center services provider, Stream relies on experience, stability, and people to achieve our company mission of providing exceptional customer experiences. Stream evolved as a support partner alongside the high-tech markets we serve by recognizing client needs and the importance of customer service in the technical support environment.

The result is a comprehensive understanding of the businesses we support today, and the flexibility to take on new challenges.

Stream's vision for the future includes expansion into new geographies, continued dedication to client and customer satisfaction, and the further innovation of support services.
Experience, stability, great people, and a commitment to growth make Stream a trusted contact center services provider.