Concentrix - Dutch Speaking Customer Care (Cisco)
| Sector: | IT & Automatisering |
|---|---|
| Niveau: | |
| Plaats: | Rotterdam |
Beschrijving
Cisco is the world leading supplier of networking equipment used to interlink networks and power the internet -A Cisco Frontline Agent will act as first point of contact for any Cisco Customer, Partner or Employee, providing support by telephone and email.
A Frontline Agent will be responsible for solving customer problems, from redirecting calls to arranging an engineer visit and educating the customer on their issue using the Cisco website. Professional interaction with the customer is essential, so excellent telephone skills are necessary.
Candidates should...
• Be fluent in written and spoken Dutch & English
• Have 6 months outstanding customer service experience in a service driven environment
• Have experience of Office programs and the internet, and an interest in networking
• Demonstrate experience of working in a team based environment, supporting the team in achieving the highest quality standards and takes an active role in generating team morale
• Have the ability to multitask, plan and prioritise workload
• Have excellent communication skills both verbal and written
• Demonstrate resilience and ability to work on own initiative
• Demonstrate problem solving and troubleshooting skills
• Demonstrate ownership and accountability to achieve deadlines and targets
• Must have valid UK work permit if necessary
BENEFITS:
• Bright, modern and exciting place to work with excellent staff facilities
• The opportunity to travel and work abroad in a multi-lingual environment
• Performance Related Pay
• Eye Care Provision
• Cycle to Work Scheme
• Childcare Vouchers
• Annual Reward & Recognition Ceremony
• Free cakes and fruit on a Friday!
• 28 days holiday (rising after 2 years)
• Stakeholder Pension Scheme
• Team and Concentrix events
HOURS:
40 Hours per week on a rotational shift pattern from Monday to Friday 6.45am - 6.15pm
Relocation package (if applicable):
• Reimbursement of travel costs (up to ?250)
• Accommodation provided on arrival in Belfast
• Relocation class on first day at Concentrix
• Ongoing relocation support
• Advance of salary (if required)
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